What This Policy Applies To
Once an order is placed we begin allocating inventory, scheduling delivery, and in many cases starting custom manufacturing with Hayman Safe Co. in Oviedo, Florida — work that cannot be undone.
What We Will Make Right
“All sales final” does not mean “you’re on your own.”
Damage in Transit
Inspect your safe before our crew leaves. Shipping or handling damage is documented on the spot and we file the manufacturer claim — at no cost to you. Repair, replace, or swap as part of the claim.
Manufacturer Defects
Every safe carries its manufacturer’s warranty — terms vary by brand. If a defect appears, we help you file the claim and coordinate the repair or replacement. Our suppliers are on speed dial.
Installation Workmanship
Our installation work is guaranteed for one full year. Anchor fails, hinge binds, or lock we programmed isn’t working right — call us, we fix it at no cost.
Pre-Dispatch Cancellations
If you change your mind before we dispatch an in-stock safe or before we start a special order, call us right away. If production hasn’t started and the safe hasn’t shipped from our warehouse, we can usually cancel for a full refund. We’ll confirm in writing.
For special orders, the cutoff is the point when Hayman Safe Co. begins production on your unit — we’ll tell you that date clearly when you order.
Call to Cancel: (321) 726-9499Why This Policy
We’re a small, locksmith-owned Florida business. Safes are heavy, expensive, and often custom-built. Accepting open-box returns on installed 700-pound safes would either mean raising prices for everyone or cutting corners on service, and we’re not willing to do either.
Instead, we put the work in on the front end: honest advice before you order, clear lead times, accurate quotes including stairs and access, and real support after the sale.
Questions Before You Buy?
If you’re unsure whether a safe is right for you, call us before ordering. We’d rather spend 10 minutes helping you pick the right model than sell you the wrong one. That’s the whole job.
720 Saint Clair St, Melbourne, FL 32901
Phone (321) 726-9499 · Email [email protected]